Due to high order volume we are experiences some delays from our carriers. Please know we're doing everything we can to get your order(s) out as soon as possible.
Please read carefully: After checkout once the order is confirmed we will send you a notification via email as soon as the item is shipped with tracking. Handling & shipping will take approximately 3 to 5 weeks or sooner (Please note these do not include weekends & holidays). Most products are pre-order, please allow up to 3 weeks to produce and screen print your products. Certain restrictions prevent us from shipping certain products to all geographical locations. We are NOT RESPONSIBLE for production delays, out of stock items or delivery errors or delays. Due to the high demand of items, orders will be fulfilled in the order they are received, and therefore may SELL OUT before a certain item is processed.
We stand by our products and will ensure customer satisfaction. If you are not satisfied with your purchase, you may return your item(s) for store credit ONLY and it will be issued via GIFT CARD. There will be no cash refunds.
To return an item, the following conditions must be met:
Returns
Return requests must be made within 10 business days from the delivery date. The returned item(s) must be unworn and complete with the original tag and original packaging. We will inspect the item(s) thoroughly and if it doesn't meet the conditions, you will not be credited.
Exchanges
If it's an exchange, the customer will be required to purchase the desired item using the store credit issued.
U.S. customers can begin their return & exchange process: goodsinnersco@gmail.com
International
We do not offer returns and exchanges for orders outside of USA. If there are any issues regarding your order, please contact goodsinnersco@gmail.com for additional information.
Note:
- Initial shipping costs are not refundable. Store credit for the store will be given for the retail price of item(s) purchased.
- Discounted items or items labeled as "FINAL SALE" cannot be returned or exchanged.
- Your return must be sent back within 72 hours from when the label is created or we will not process your return.
We use UPS for domestic orders (USA) & DHL or other carriers for international orders (WORLDWIDE).
PLEASE FOLLOW THE INSTRUCTIONS ON THE WEBSITE TO PLACE YOUR ORDERS. YOUR ORDER CONSTITUTES AN OFFER TO US TO BUY THE PRODUCTS AND SERVICES. AFTER RECEIVING AN ORDER, WE WILL SEND YOU AN E-MAIL OR VIA TEXT (LOCAL PHONE CARRIER RATES MAY APPLY) ACKNOWLEDGING THAT WE HAVE RECEIVED YOUR ORDER ("ORDER CONFIRMATION").
WHILE IT IS OUR PRACTICE TO CONFIRM ORDERS BY EMAIL, THE RECEIPT OF AN EMAIL ORDER CONFIRMATION DOES NOT CONSTITUTE OUR ACCEPTANCE OF AN ORDER OR OUR CONFIRMATION OF AN OFFER TO SELL A PRODUCT OR SERVICE. ALL ORDERS ARE SUBJECT TO ACCEPTANCE BY US, AND WE WILL CONFIRM SUCH ACCEPTANCE TO YOU BY SENDING YOU AN EMAIL CONFIRMING THE SHIPMENT OF YOUR ORDER (THE "SHIPPING CONFIRMATION"). A CONTRACT WITH US WILL BE FORMED ONLY WHEN YOU RECEIVE THE SHIPPING CONFIRMATION. THE CONTRACT WILL RELATE ONLY TO THOSE PRODUCTS AND SERVICES WHOSE SHIPMENT WE HAVE CONFIRMED IN THE SHIPPING CONFIRMATION. WE WILL NOT BE OBLIGED TO SUPPLY ANY OTHER PRODUCTS OR SERVICES WHICH MAY HAVE BEEN PART OF YOUR ORDER IN THE SAME OR A SEPARATE ORDER CONFIRMATION.
WE RESERVE THE RIGHT TO CANCEL YOUR ORDER AT ANY TIME BEFORE WE HAVE ACCEPTED IT AND WE MAY RESCIND OUR ACCEPTANCE AND CANCEL YOUR ORDER, OR ANY PORTION THEREOF IN OUR DISCRETION, EVEN AFTER YOUR RECEIPT OF AN ORDER CONFIRMATION OR AFTER YOUR CREDIT CARD HAS BEEN CHARGED. WE ALSO RESERVE THE RIGHT, WITHOUT PRIOR NOTICE, TO LIMIT THE ORDER QUANTITY ON ANY PRODUCT OR SERVICE AND/OR TO REFUSE SERVICE TO ANY CUSTOMER. WE MAY ALSO REQUIRE VERIFICATION OF INFORMATION PRIOR TO THE ACCEPTANCE AND/OR SHIPMENT OF ANY ORDER.
WHEN AN ORDER IS PLACED, IT WILL BE SHIPPED TO THE ADDRESS DESIGNATED BY THE PURCHASER AS LONG AS THAT SHIPPING ADDRESS IS COMPLIANT WITH THE SHIPPING RESTRICTIONS CONTAINED ON THIS WEBSITE.
ALL PURCHASES FROM THIS WEBSITE ARE MADE PURSUANT TO A SHIPMENT CONTRACT. AS A RESULT, RISK OF LOSS AND TITLE FOR ITEMS PURCHASED FROM THIS WEBSITE PASS TO YOU UPON DELIVERY OF THE ITEMS TO THE CARRIER. YOU ARE RESPONSIBLE FOR FILING ANY CLAIMS WITH CARRIERS FOR DAMAGED AND/OR LOST SHIPMENTS.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™